Our policy on refunds and returns complements the statutory consumer guarantees provided under the

Australian Consumer Law, including the Competition and Consumer Act 2010 (Cth) and the Australian
Consumer Law and Fair Trading Act 2012 (NSW).

Change of Decision
We do not facilitate exchanges or refunds for change-of-mind returns. It is essential to thoroughly
review product descriptions, ingredient lists, and warnings before making a purchase.

Medicinal Products
Refunds or returns for medicinal products, whether prescribed or over-the-counter, are not accepted
under any circumstances. Any issues with prescription medication must be addressed directly with your
prescriber or prescribing doctor.

Returns, Exchanges, and Refunds
For items other than medicinal products, we offer exchanges or refunds in the following situations:

a) The item is faulty.
b) The item significantly differs from the description.
c) The item is unfit for its intended purpose.
d) The item is deemed unsafe.
e) You can provide proof of purchase, such as a Folium Dispensary receipt, online tax invoice, or other
adequate documentation.

Refunds will be issued in the original payment form. Proof of purchase is required, and we may request
additional documentation under the Australian Consumer Law.

Consumer Exclusions
Consumers do not have the right to return items if they:

a) Change their mind.
b) Order the wrong product.
c) Find a cheaper product elsewhere.
d) Discover a better product elsewhere.
e) Were aware of a fault before purchase.
f) Misuse the product, leading to damage.
g) Experience issues due to regular wear and tear.

Returns Procedure
If you believe an item is of unacceptable quality, not fit for purpose, or has any issues, follow these
steps:
1. Email our Complaints & Compliance team at [email protected] within 24 hours, filling in the
relevant forms which will be supplied to you.
2. Our Complaints team will provide a ticket number for processing.
3. We will instruct on returning the item(s) if necessary.
4. Provide tracking details for the secure return of the item(s).

Customers must report faults or non-delivery promptly, and failure to do so within 24 hours may affect
the resolution process.

Manufacturer Evaluation
Returned items may be sent to the manufacturer for assessment. We reserve the right not to offer
exchange, refund, or repair for issues arising from misuse or neglect.

Outcome Guarantee
While we cannot guarantee specific outcomes for returned items or complaints, we strive for customer
satisfaction. Contact our Complaints and Compliance Team at [email protected] for further inquiries.

Dispatch and Delivery Policy

Delivery Timing
If delays are anticipated, we will notify you promptly. Please allow up to 5 business days from order
approval for delivery. Variations may occur based on location and unforeseen circumstances.

Delivery Process
Your order, upon delivery, may require a signature and identification. Provide accurate Unit/Apartment
details and business names for successful delivery.

Undeliverable Items
We are not responsible for incorrect delivery addresses. Costs associated with re-delivery attempts for
undeliverable items are the customers responsibility.

Damage, Incorrect, or Faulty Items
Contact us within 24 hours of delivery if items are damaged, incorrect, or faulty. Follow provided
instructions for returning such items to the manufacturer or us.

Cancellations
To cancel an online order, contact us promptly. While we will attempt to process cancellation requests,
it may not be possible if the order has been processed or dispatched.